5a8 NORTHWIND DiamondPlusService 317
No forced upgrade requirement
"Hotel operators who are required to migrate by their current PMS vendor are in a perfect position to evaluate all their options before entering into another long term investment and partnership." said Warren Dehan, president of NORTHWIND's US operations. "NORTHWIND-Maestro users only pay once for software, and we maintain their system investment for as long as they hold a standard Diamond Plus maintenance agreement. NORTHWIND does not force clients to migrate from one version to another an 5a8 d has never charged for updates to Maestro software." Dehan stated that if Maestro users choose to upgrade their system and require staff training, NORTHWIND supports them with complete new-version training at a nominal fee and utilizes online instruction tools and classes to keep expenses as low as possible.
NORTHWIND-Maestro provides free upgrades and enhancements to all users as part of its standard Diamond Plus Service agreement. In addition to responsive North American-based 24/7 live system support, Diamond Plus Service includes:
Free Web-based transition-assistance for newly trained staff for three months after Maestro is installed (scheduled regularly)
Continuous personalized online training classes, webinars and DVDs
Professional operations consulting services
Free training at the Maestro training labs
NORTHWIND-Maestro understands that a well trained front office team is more productive and provides better service. That is why Diamond Plus Service for new Maestro users includes three months of free one-hour scheduled monthly o 5a8 nline system-transition training sessions, which supplement Maestro's onsite instruction, to assist newly trained property staff in becoming proficient with their Maestro system more quickly. For long-time Maestro users, NORTHWIND also provides free online Webinars that enable properties to offer refresher training to keep staff members up to date on valuable functionality. NORTHWIND also delivers customized online training for incoming new staff members at minimal cost. Clients may register on NORTHWIND's website to see a schedule of webinars, or request their own customized webinar training session. Diamond Plus Service is part of the regular support agreement for every Maestro user.
Personal support keeps your property running smoothly
The core of Diamond Plus Service is NORTHWIND's hotel-trained professional support team that is available 24 hours each day by phone, fax and e-mail to ensure all Maestro applications are operating perfectly to keep your property operating smoothly. NORTHWIND's Support Specialists respond to all calls directly from their offices to ensure the most effective real-time technical assistance is at your fingertips any time.
At HITEC join NORTHWIND's entire team in Austin, Texas, June 16-19 to receive a complete Maestro demonstration.
Maestro Property Management Suite
The Maestro Suite is comprised of more than 20 integ 5a8 rated modules on a single-image database for centralized, real-time full property automation, providing a 360 degree guest view at every point of contact. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence Tools, Sales and Catering, Multi-Property Management, Condo Owner Management with Web Functionality, Timeshare Owner Management with Web Functionality, Spa and Activities, Club Membership, Yield Management, Golf Course, CRM, Central Reservation Office, Corporate Enterprise Management, GDS Two-Way XML Connectivity or Integration, ResEze Web Booking Engine, Work Orders, Fine Dining and Retail POS, Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.
About NORTHWIND - Maestro PMS
NORTHWIND is recognized in the hospitality industry for its "standard setting" Diamond Plus Services and state-of-the-art Maestro technology. The company is respected for being a long term partner that understands how to help you boost productivity and strengthen management control for yo 5a8 ur hotel, resort, conference center or multi-property group by providing flexible solutions that increase productivity and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, retreats, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational control and profitability. NORTHWIND is empowering over 8000 users worldwide by delivering the industry's most scaleable, flexible and advanced property management solution suite with over 20 robust Maestro modules.
Contact:
NORTHWIND - Maestro PMS, North America
Audrey MacRae - Director, Sales & Marketing
P: 905.940.1923
1-888-667-8488
info@maestropms.com
www.maestropms.com/HOL/???campaign=PRWebDiamondPlusServFeb192008
Maestro PMS Ltd., United Kingdom & Ireland
David Warren - Director of Services and Sales
P: +44 (0) 1293 883918
ukinfo@maestropms.com
http://www.maestropms.co.uk/???campaign=PRWebDiamondPlu 5a8 sServFeb192008
Media Contact
Julie Keyser-Squires, APR
Softscribe Inc.
P: 404-256-5512
Julie@softscribeinc.com
www.softscribeinc.com
Author Information
Audrey MacRae
NORTHWIND-MAESTRO PMS
